Exchange, Refunds & Warranty

Exchange, Refunds & Warranty

At RAVPower, we are committed to providing high-quality and innovative products to our customers. Because we deal in sensitive electronics, our return policy is strictly defined to ensure fairness and efficiency.

1. Eligibility for Returns

Returns or exchanges are entertained only under the following two conditions:

• Physical Damage:The product arrived broken, cracked, or physically compromised.
• Defective/Non-Functional:The product is not working as advertised upon arrival.
• If required, you will be requested to ship the product back to us to physically verify the claim / defect

 

2. Reporting Timeline

To qualify for a claim, you must report the issue to our official WhatsApp Support Number: 9063017933 within 48 hours of video verification or physical inspection as the case may be.

Note: Claims made after the 48-hour window will not be eligible for a return/refund under the “dead on arrival” category.

3. Mandatory Documentation (The Unboxing Rule)

To prevent disputes and verify claims, all requests must be supported by:

• A short video of the unboxing process showing the sealed package being opened.
• If the product is non-functional, a video clearly demonstrating the product failing to perform (e.g., physically damaged product,an adaptor not charging or a power bank not powering on).

 

4. Verification Process

We treat every claim with urgency; once you submit your video evidence:

• Authenticity Check:Our team will verify the claim within 48 hours of receiving your video.
• We reserve the right to reject claims if the video evidence is edited, unclear, or if the damage appears to be caused by user mishandling.
• If required, you will be requested to ship the product back to us to physically verify the claim / defect

 

5. Exchange, Refunds & Warranty
   

• • Exchange: If your claim is deemed authentic, we shall exchange the product and ship within 48 hours
  • Refund:In case you have chosen for a refund and your claim is deemed to be authentic, Refund will be credited back to your original payment method within 48 hours
  • Product Warranty: Beyond the initial 48-hour return window, individual products are covered by their respective warranty periods. Please refer to the product packaging or the “Warranty” section on the product page for specific durations.